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28 Resume Court docket
Writer, ST 11223
Phone: 555. 535. 1212
~ Customer Service & Support Professional eager to bring about extensive management talents and technical acumen toward promoting a powerful employer in optimizing bottom-line performance. ~
вЂў Versatile and enthusiastic; quickly adapt to new roles, duties, tasks, technologies/software and surroundings. вЂў On the decade of customer service and support experience complimented by simply exemplary organizational, interpersonal, deductive and conversation skills. вЂў Superior multi-tasking capabilities; gracefully balance rivalling demands and priorities. вЂў Critically evaluate, devise, and execute management, technical, and operational techniques to eliminate redundancy, streamline methods, minimize costs, and elevate customer satisfaction. вЂў Leverage capabilities in find solutions to problems and resolve conflicts to achieve win win outcomes.
Green Cross Green Shield of Florida (BCBCFL), Jacksonville, FL, 2000 to 2009 IT Tech Services Desk / Helpdesk Technician
вЂў Provided effective and effecient technical support to callers by way of Microsoft Distant Access. вЂў Analyzed and swiftly settled connectivity concerns for suppliers submitting medical claims through BCBSFL EDI Gateway Website to Treatment using a dial-up modem connection. вЂў Well prepared and published diagnostic problem tickets to IT Network Infrastructure Group when needed. вЂў Meticulously validated Medicare transmissions via amazing GAP computer software. вЂў Prepared and filed Electronic Trading Partner Contracts for firms to enroll worker group advantage applications on-line. вЂў Proactively supported Tone of voice Services office by creating, modifying, and deleting tone mail accounts through Procomm and/or Adomo TUI system. вЂў Played out an active role in migrating approximately five, 000 voicemail message accounts via Procomm...